Everything you need to know about shopping with INFIT19.
Orders & Payments
How can I place an order?
You can order directly through our website, Instagram, or WhatsApp. Simply select your preferred products, sizes, and quantities, and our team will assist you with the ordering process.
Do you offer Cash on Delivery (COD)?
Yes! INFIT19 offers Cash on Delivery, allowing you to pay when your order arrives.
How will I know my order is confirmed?
Once your order is successfully placed through our website, you will receive a confirmation email containing your order details and order number. For orders placed through Instagram or WhatsApp, our team will confirm your order directly.
Do I need to pay in advance for Cash on Delivery?
No. For eligible Cash on Delivery orders, payment is collected when your order is delivered.
Can I modify or cancel my order?
You can request modifications or cancellations before your order is dispatched. Please contact our customer support team as soon as possible.
What if I enter incorrect delivery information?
Contact our support team immediately with your order number and correct details. We’ll do our best to update your information before dispatch.
What if I enter incorrect delivery information?
Contact our support team immediately with your order number and correct details. We’ll do our best to update your information before dispatch.
Shipping & Delivery
How long does delivery take?
Delivery times depend on your location and order processing. Estimated delivery information will be provided during checkout or through our support team.
How much does shipping cost?
Shipping charges, if applicable, are calculated based on your delivery location and displayed at checkout or confirmed by our team for direct orders.
How can I track my order?
Once your order has been dispatched, tracking information will be shared if tracking is available for your shipment.
What happens if I miss my delivery?
Our delivery partner may contact you to arrange another delivery attempt. Please keep your registered phone number available.
Do you offer international shipping?
Shipping availability depends on your destination. Please check the available delivery options at checkout or contact our support team.
Returns, Exchanges & Refunds
Can I exchange an item if the size doesn't fit?
Size exchanges may be available depending on product condition, stock availability, and our exchange policy.
Can I return a purchased item?
Returns are handled according to INFIT19’s return policy. Please review our return terms or contact customer support before requesting a return.
What if I receive a damaged or incorrect product?
Contact our support team with your order number and clear photos of the item. We’ll review the issue and assist you with an appropriate solution.
How long does a refund take?
Refund processing times depend on the original payment method and the applicable return policy. Our team will provide details once your refund is approved.
Can I exchange a product after wearing or washing it?
For hygiene and quality reasons, worn, washed, or altered products are generally not eligible for standard exchanges, except where required by applicable consumer protection laws.
Sizing & Product Information
How do I choose the right size?
We recommend checking the size guide available on each product page before placing your order.
Are INFIT19 products suitable for workouts and everyday wear?
Absolutely! INFIT19 combines fitness functionality with modern streetwear style, making our apparel suitable for training, casual outings, and everyday comfort.
Are the product colors exactly as shown on the website?
We aim to display product colors as accurately as possible. However, slight variations may occur due to screen settings and lighting.
Will sold-out products be restocked?
Selected products may be restocked depending on availability. Follow our social media channels for updates on new arrivals and restocks.
Product Care
How should I wash my INFIT19 apparel?
Follow the care instructions on the garment label. For most everyday apparel, gentle washing with similar colors and avoiding harsh bleach can help maintain its quality.
Can I iron my INFIT19 clothing?
Always check the garment’s care label. Avoid ironing directly over printed logos or graphics to protect their appearance.
How can I keep my apparel looking new?
Wash garments inside out when appropriate, avoid excessive heat, and follow the recommended care instructions to help preserve their color, fit, and fabric quality.
Customer Support
How can I contact INFIT19?
You can contact our customer support team through our official website, Instagram, or WhatsApp for assistance with orders, products, and deliveries.
What should I do if I don't receive an order confirmation email?
Please check your spam or junk folder first. If you still haven’t received your confirmation email, contact our support team with your name and order details.
Can I order through Instagram or WhatsApp?
Yes! You can place your INFIT19 orders directly through our official Instagram page or WhatsApp. Simply send us a message with your preferred products, sizes, and delivery details, and our team will assist you with your order.
How can I stay updated on new collections and offers?
Follow INFIT19 on social media and subscribe to our updates to discover new collections, exclusive offers, and upcoming launches.